Privacy Policy

TapeSave is operated by Theophilus Ventures, LLC(doing business as TapeSave), a small team based in Louisiana, United States. When we say "TapeSave," "we," "us," or "our," we mean Theophilus Ventures, LLC. You can reach us at [email protected].

We built TapeSave for families who want to preserve their memories. We treat your videos and personal information with the same care you would. We use video content only to provide the service, disclose the providers that help us operate it, and schedule uploaded working files and clips for deletion after 30 days. Optional analytics and advertising can be turned off below.

TapeSave is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 13 (or under 16 in the European Economic Area). If you believe a child has provided us with personal information, please contact us at [email protected] and we will promptly delete it.

• Email address — so we can send you a link to your processed clips and reach you if something goes wrong.
• Uploaded video files — the tapes you send us for processing. These are stored securely on our servers while we work on them.
• Payment information — handled entirely by Stripe. We never see or store your credit card number.
• Shipping address — only if you order a physical USB keepsake (or the White-Glove bundle), collected by Stripe at checkout and used solely to mail your drive.
• Usage and campaign data — such as IP address, browser and device type, pages and interactions, referrer, session recordings/heatmaps, and campaign identifiers such as UTMs or a Meta click ID. We use this for security, product improvement, attribution, and advertising measurement unless you opt out.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Performance of a contract — processing your video files, delivering clips, and managing your credits is necessary to fulfill the service you purchased.
• Legitimate interests — maintaining service security, preventing fraud, and improving TapeSave.
• Consent — where you voluntarily provide information or allow optional analytics and advertising where consent is the appropriate legal basis.

Your videos are processed by our automated pipeline to detect scenes, recover dates, and generate descriptions. Once processing is complete, your clips are available for download.

We do not publish, sell, or use your videos for advertising or model training. To provide TapeSave, working files and sampled frames are handled by the infrastructure and AI providers listed below. We do not disclose video content to advertising or analytics providers.

Uploaded working videos and processed clips are covered by one rule: Files are scheduled for deletion 30 days after your clips are delivered — or 30 days after the last time a clip is shared, whichever is later — and sooner on request. We recommend downloading your clips as soon as they are ready. Transaction, consent, security, email, and support records may be retained longer when needed for accounting, fraud prevention, legal obligations, or resolving a request.

All payments are processed through Stripe, the same payment system used by Amazon, Google, and millions of other businesses. We never see, handle, or store your card details. Stripe's privacy policy governs how they handle your payment information.

We use AI (powered by Anthropic's Claude) to generate descriptions of your video clips. Scene descriptions are generated by a commercial AI provider under terms that prohibit training on customer data. There is no facial recognition and no identity matching anywhere in the pipeline — the software describes what is on screen, nothing more. TapeSave does not use customer video content to train models. Anthropic's handling of API data is governed by our account configuration, agreement, and its applicable privacy and data-processing terms.

We share limited data with the following third-party providers, solely to operate TapeSave:

• Railway — cloud hosting and infrastructure. Hosts our application and processing workers.
• Cloudflare — network services and object storage used for uploaded working files and generated clips.
• Anthropic (Claude) — AI processing. Receives sampled video frames and related instructions to help recover dates and generate clip descriptions.
• Stripe — payment processing. Receives payment information directly from you. We never see your card details.
• Resend — transactional email delivery. Receives your email address to send processing notifications and download links.
• Google Analytics — optional traffic and funnel measurement, including pages, interactions, device data, and campaign attribution.
• Microsoft Clarity — optional session replay, heatmaps, and interaction diagnostics. Form-field values and video content are not intentionally sent as analytics content.
• Meta — optional advertising measurement and retargeting through the Meta Pixel and Conversions API. Data can include IP address, browser information, campaign/click identifiers, purchase details, and a one-way hash of an email address for matching.
• Google, Dropbox, and Microsoft — only when you choose to import from or export to a connected cloud account. For Google Photos, see Google Photos below.

We do not sell personal information for money. Some privacy laws may define advertising measurement with Meta as a “sale” or “sharing” even though no money changes hands; use the privacy choices below to opt out.

TapeSave uses essential browser storage and cookies to keep the service working, remember jobs and account state, prevent abuse, and honor your privacy choice. Unless you opt out, Google Analytics, Microsoft Clarity, and Meta may also set or read identifiers used for analytics, session diagnostics, attribution, and advertising. A Meta click identifier may be stored for up to 90 days; our opt-out preference is stored for up to one year.

If you ask us to, TapeSave can put your finished clips straight into your own Google Photos library. Nothing happens until you tap the button and approve the Google permission screen. This section explains exactly what that permission does, and it applies to everything TapeSave receives from Google.

We cannot see anything already in your library. The permission we ask for is add-only (Google calls it photoslibrary.appendonly). It lets us add new items and create a new album. It does not let us read, list, download, change, or delete a single photo or video that is already there, including the clips we add. We also ask for openid, which returns a stable account identifier and nothing else. We use it only so that saving twice never uploads the same clip twice.

What we upload, and when.When you tap "Save to Google Photos" and finish the Google sign-in, we create a new album in your library and upload the clips TapeSave made from your own home-video files. On a digitizing partner's order, those are the clips that partner had us make for you. Where a smaller copy is possible you choose share quality (about 720p) or full quality before the upload starts; where the clips are already compact there is nothing to shrink and they go up as they are. Either way the page shows the size first. We upload nothing else, and we upload nothing at any other time.

Where the Google keys live. Your Google refresh token is kept only in a signed, HttpOnly cookie in your own browser. It is never written to our database. While an upload is running, our server holds a short-lived access token in memory and discards it when the upload finishes.

What we keep. Alongside your order we keep a short record of what was saved: the Google item identifiers for the clips we uploaded, how many were uploaded, and when. That record exists so a repeat save skips clips you already have. It is stored with the order and is deleted when the order is deleted, on the same 30-day schedule as everything else.

What we never do. We do not share, sell, rent, or transfer Google user data to anyone. We do not use it for advertising, and we do not use it to train AI models. We use it for one thing: putting your clips in your library because you asked us to.

How to disconnect.Use the "disconnect" link on the page you saved from, which clears the cookie, or remove TapeSave at myaccount.google.com/permissions. Either way, we can no longer add anything. Clips already in your library stay there, and you can delete them in Google Photos yourself.

Storage. The clips we add count against your own Google account storage, the same as any video you upload yourself. Share quality never sends a file larger than the one we hold: it uploads a smaller copy where one is possible, and the original where it is not.

Partner results pages. Some pages under tapesave.com/p/are delivered under a digitizing partner's name. Everything above applies there without change: the Google permission screen names TapeSave, because TapeSave is the software doing the upload, and TapeSave is the only party that touches your Google account. The partner does not receive access to your Google account or your Google data.

TapeSave offers a connector that lets an AI assistant give you a private upload link and, once your video is processed, tell you when your clips are ready and what is on each one. Here is what moves where.

• What the assistant sends us: the sample code that links your chat to your upload. We do not receive your conversation. Anyone who has that code can see the same status, dates, captions and summary, so treat the upload link as private. The assistant may attach technical details to its request, such as your language or an anonymous ID; we do not store or use them.
• What you send us: the video you upload on tapesave.com through that link and the email address you enter on our site. Both are handled exactly as described in the rest of this policy.
• What we send back to the assistant, only when you ask it to check: the processing status, each clip's date and caption, and a short summary of the tape. We never send it your videos or links to them; the link to watch your clips goes only to the email address you entered. The company that runs the assistant (for example OpenAI or Anthropic) handles what appears in your chat under its own privacy policy.

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate information.
• Deletion — ask us to delete your personal data. (Note: uploaded files are scheduled for deletion 30 days after delivery regardless, or sooner on request.)
• Portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know — what personal information we collect, use, and disclose.
• Right to delete — request deletion of your personal information.
• Right to opt out of sale or sharing — we do not sell personal information for money. You may opt out of analytics/advertising disclosures that applicable law treats as sharing by using the control above.
• Non-discrimination — we will not treat you differently for exercising your privacy rights.

TapeSave is based in the United States. If you are accessing our service from outside the US, your data may be transferred to and processed in the United States and in countries where our providers operate. Where required, we rely on appropriate contractual or other lawful transfer mechanisms.

We take reasonable technical and organizational measures to protect your personal information. Files are encrypted in transit using TLS. Access to our servers is restricted and monitored. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will investigate, contain the incident, and notify affected users and relevant authorities without unreasonable delay when and as required by applicable law.

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Your continued use of TapeSave after any changes constitutes acceptance of the updated policy.

If you have any questions about how we handle your data, we'd love to hear from you.

[email protected]